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Contact Technical Support
Select a region from the list below to view the contact information:
United States & Canada
Phone Number:
1-888-222-1560
or
1-800-507-6268 option 4
Email:
Advanced Tech Support Email Form
Latin America and Caribbean
Hours: 8am to 8pm (EST)
Toll Free: +1-800-507-6268 and +1-800-392 2873
Email:
Access Technical Support:
Access-support@jci.com
Video Technical Support:
Video-support@JCI.com
Technical Training Inquiries:
latam.certificaciones@jci.com
Local Direct Dial Numbers:
Argentina – Buenos Aires:
Brazil – Sao Paulo:
(+54-11-5199-3104)
(+55-11-3181-7377)
Chile – Santiago:
Colombia – Bogotá:
(+56-2-3210-9662)
(+57-601-344-1422)
Colombia – Cali:
Colombia – Medellin:
(+57-602-891-2476)
(+57-604-204-0519)
Costa Rica- National VOIP:
Dominican Rep.- Sto Domingo:
(+506-4000-1655)
(+1-829-235-3047)
El Salvador – San Salvador:
Guatemala – Guatemala City:
(+503-2136-8703)
(+502-2 268-1206)
Mexico – Mexico City:
Panama – Panama City:
(+52-55-8526-1801)
(+507-836-6265)
Peru – Lima:
Venezuela – Caracas:
(+51-1-642-9707)
(+58-212-720-2340)
USA - LATAM:
(1-561-229-1413)
Europe, Middle East and Africa
Hours: 8:00am to 6:00pm CET
Toll Free: + 800 CALLTYCO (+ 800-2255 8926)
Direct: +31 475 352 722
Email:
Technical Post-Sales Inquiries:
Access-Support@JCI.com
Technical Training Inquiries:
EMEA.Training@jci.com
All license Inquiries:
sp-licensing-support@jci.com
Local Direct Dial Numbers:
UK:
Spain:
(+44 330 777 1300)
(900 99 31 61)
Israel:
Germany:
(+972-772 201 350)
(0800 1806 757))
France:
Belgium:
(0800 90 79 72)
(0800 76 452)
Italy:
Bahrain:
(+39-0230 510 112)
((0)800-04127)
Ireland:
Russia:
(1800943570)
81080020521031
Denmark:
Nordic:
(+45-4494 9001)
(04494 9001)
Greece:
UAE:
(00800-312 294 53)
((0)800-03107123)
Turkey:
Qatar:
(00800-31923007)
((00) 800100841)
South Africa:
Kuwait:
(+27 (0) 10 100 3292)
((0) 22062915)
Oman:
Lebanon:
((00) 80074364)
01-426-801,
new dial tone and then dial 8552343677
KSA:
+9668008500509
Asia Pacific
Hours: 9am to 6pm CST (China Time) and 9am to 7pm IST (India Time)
Toll Free: + 800 CALLTYCO (+ 800-2255 8926)
Local Direct Dial Numbers:
India:
China:
+91-80-4199-0994
+86-21-6163-8644
Australia:
Oceania and New Zealand:
+1-800-580-946
+64-9942-4004
Email:
Access Technical Support:
Access-Support@JCI.com
Technical Training Inquiries:
apac.training@jci.com
All license Inquiries:
sp-licensing-support@jci.com
Technical Support - Faster
Support can only be granted to authorized installers. The TeamViewer button below allows you to share control of your computer and screen with the Technical Support team. If you require technical support, we recommend following these steps on the computer that you require assistance with.
Click the following TeamViewer button and when prompted by your web browser, click the “Run” button
This will open a small TeamViewer window with the Tyco Security Products logo (example to the right)
Call the Technical Support number for your region
Provide the Technical Support team with the ID and Password from the TeamViewer window
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